Terms of service

1. Who these terms are between

These terms are the agreement between you and SaigonSt when you buy from our website or our app. SaigonSt is operated by SENPRINTS LLC, 1095 Sugarview Dr Ste 100, Sheridan, WY 82801-5386, United States. Using the site or the app means you accept them.

2. Your account

Signing in is a one-time code sent to your email address or your phone number. There is no password, which means the security of your account is the security of that inbox or that SIM — keep both to yourself, and tell us through the feedback form if you lose control of either.

One email address or phone number is one account. You may hold an account only if you can enter into a contract where you live.

You can delete your account at any time from the account screen on the website or the profile screen in the app. Deletion is immediate and permanent; the privacy policy describes exactly what is erased and what is kept. We keep the records of completed sales because tax and accounting law requires it.

We may suspend or close an account that we reasonably believe is being used for fraud, for payment abuse, to place orders it does not intend to pay for, to harass our staff or other buyers, or to break these terms. Where we can, we will say why.

3. What we sell, and what authenticity means here

We buy garments and accessories from independent Vietnamese design studios and ship them to you ourselves. We are not a marketplace of anonymous resellers: every item we list is bought from the brand that made it. Our authenticity guarantee, on its own page, is part of these terms.

Colours on a screen are not colours in a room, and a size chart is a guide rather than a promise. We describe every item as accurately as we can and the returns process below exists for the rest.

4. Prices, tax and shipping

The price you see is the price you pay. Prices shown to you include duties, import tax and international shipping to your delivery country. Nothing is added at checkout, and nothing is collected from you on delivery. If a carrier or a customs office ever asks you for money on one of our parcels, tell us and we will settle it.

Prices are shown in the currency of the market you are shopping in and can change at any time; the price that applies to your order is the one shown when you place it. If an item is listed at an obviously wrong price because of a technical fault, we may cancel the order and refund you in full rather than ship at that price.

5. Orders

Your order is an offer. The contract exists when we confirm the order, and we may decline it — most often because the item has just sold out, because the delivery address is one we cannot ship to, or because a payment could not be completed.

Stock is finite and shared: adding something to a cart does not reserve it.

You can cancel an order yourself while it is still unpaid or not yet dispatched, from the order page. Once a parcel has left our warehouse, the returns process below is the route.

6. Payment

Card payments are processed by Stripe. Your card details are entered into Stripe's own payment sheet and never reach our servers. We charge only the amount displayed on the order, in the currency displayed on it.

7. Delivery

Orders leave our Vietnam warehouse within two working days and typically arrive within five to eight days, depending on the destination and its customs. Those are estimates and not guarantees; where a parcel is genuinely lost, we replace or refund it.

Getting the address right is yours; delivering to the address we were given is ours. If an order comes back to us because the address was incomplete or nobody could receive it, we will refund the item and may keep the shipping cost we actually paid.

8. Returns, refunds and disputes

• You can request a refund from the order page within 30 days of delivery. Choose a reason, and add photos where the reason is visible — a photo is what turns a description into evidence, and it gets the request approved faster.
• If we have not answered a request within 24 hours, it is approved automatically. That rule is deliberate: a request nobody looked at should not become a refusal by silence.
• We refund to the payment method you used, for the full amount you paid, tax and shipping included. Refunds normally reach your bank within a few working days of our approval, at your bank's pace rather than ours.
• Return shipping is on us for anything damaged, wrong, or not as described.
• If we decline a request and you disagree, you can escalate it from the same page. An escalated case is reviewed by someone who did not decide it the first time, and the outcome may be a refund, a partial refund, or a refusal with a reason. Nothing here removes any legal right you have as a consumer where you live.

9. Reviews and anything else you post

Only buyers who received an item can review it, and every review is read by a human before anyone else sees it. That is a moderation queue, not a rubber stamp — we approve or reject.

What is not allowed, and will be rejected or removed: anything untrue about a product or a brand; abuse, threats, hate speech or harassment of anyone, including our staff; other people's personal information; photographs of people who did not agree to appear; sexual content; anything unlawful; advertising, referral links or spam; and content you do not hold the rights to.

When you post a review you keep ownership of it, and you give us permission to show it, resize it and quote it on our site, our app and our own channels, in connection with the product it is about. If you delete your account we keep published reviews with no author identity attached, as the privacy policy says. You can ask us to remove a specific review of yours through the feedback form, and anyone can report a review the same way.

10. Points and referral programmes

If your account earns loyalty points or takes part in a referral programme, points and commissions are a discount we offer and not money: they have no cash value, cannot be sold or transferred, and can be adjusted or removed when the order behind them is refunded or cancelled, or when we find the programme being gamed. We will say so if we do.

11. Using the site and the app

The site, the app, our photographs, our copy and our brand are ours or our partners'. You may use them to shop with us and to share links to what we sell. You may not scrape or bulk-copy our catalogue, resell our images, attempt to break or overload our systems, or use automated ordering to take stock away from other buyers.

12. If something goes wrong

We are responsible for the things we sell and for the service we provide. We are not responsible for losses that are not a foreseeable result of our failure — and nothing in these terms limits liability that cannot legally be limited, including for death, personal injury, or fraud.

We try to keep the site and the app available at all times, and cannot promise that: they may be interrupted for maintenance, or by a supplier's or a network's failure.

13. Changes to these terms

We may change these terms; the date at the bottom of this page is when we last did. The version that applies to an order is the one published when you placed it. A change that materially affects your rights will be announced rather than left to be discovered.

14. Law, and how to reach us

These terms are governed by the laws of the State of Wyoming, United States. SaigonSt is operated by SENPRINTS LLC, 1095 Sugarview Dr Ste 100, Sheridan, WY 82801-5386, United States. Nothing in these terms overrides the mandatory consumer protections of the country you live in, or your right to bring a claim where you live.

For anything at all, including a complaint: send us a message. See also Privacy policy, Shipping and returns and our Authenticity guarantee.